Case Study
Creating structure to handle growth
A services business had found that sales growth had increasing put more strain on its order handling and fulfilment process, resulting in slower and more expensive processing. A multi million pound software update project was planned, to resolve operational process issues.
Henley Partnership, using their Holistic approach evaluated the situation and identified the critical business process needs. They identified and implemented a Business Process Redesign solution, which was scalable and capable of addressing business needs by leveraging existing technology assets in the business. The solution was implemented over a four month period, designed to avoid disruption to business as usual activities. Henley Partnership helped the business avoid unnecessary capital expenditure and associated operational disruption.
The new process allowed the business to handle the growth in orders without adding more people to the processing team, reducing the costs of order handling.